Ottawa, Ontario
Learning
Technology
Lead
Eric Shantz
Specializing in LMS administration, systems integration, platform automation, and AI systems. Transforming learning experiences through technology and data-driven insights.
About Me
I build the technology behind enterprise learning. As the technical lead for Solace Academy, I run our LMS, and build the automations, infrastructure, and tooling that enable it.
A lot of that is systems work. The event-driven Boomi automations I write connect our LMS to Salesforce, our custom ERP, and Accredible, so things like enrollment and provisioning happen on their own instead of by hand. When something needs to be built, I build it.
I come at learning technology from the engineering side, but the focus is always about how people actually learn. I build the systems that get good training to users without the manual overhead getting in the way.
Systems Integration & Automation
Event-driven Boomi workflows connecting Docebo with Salesforce, ERP, and credentialing
AI Tooling
Custom AI systems for course auditing, learner support, and content quality
Learning Infrastructure
Hands-on developer lab environments and certification paths built for engineers
Portfolio & Case Studies
A cross-section of projects spanning AI tooling, systems automation, e-learning development, and platform customization
AI & Automation
AI Course Studio & Admin Platform
An internal FastAPI + React platform for Solace Academy that audited and rebuilt courses with AI and automated admin work across Docebo, Salesforce, Auth0, and Accredible.
Key Outcomes
- •Open course format, not a proprietary tool
- •Audit and AI rewrite in one loop
- •AI proposes, code validates, people decide
AIFull-StackAutomation
Ask Solly AI
Designed and implemented a custom interface and analytics for an AI-powered learning assistant, embedding it within the Academy platform to deliver real-time answers and content recommendations.
Key Outcomes
- •Increased learner engagement
- •Reduced support queries
- •Boosted content discoverability
AILMS EnhancementFull-Stack Development
Credential Automation
Redesigned badges and certificates, and integrated Accredible to automate issuing credentials at scale.
Key Outcomes
- •Unified credential branding
- •Automated real-time badge delivery
- •Zero manual overhead
AutomationIntegrationDesignCredentialing
ERP-Integrated Workshop Enrollment
Built an automated workflow that enrolls users in LMS sessions upon ERP workshop registration.
Key Outcomes
- •Eliminated the need manual enrollment
- •Fewer user errors
- •Streamlined onboarding
IntegrationAutomationLMS Workflow
SSL Certificate Health Check
Automated monitoring for LMS SSL certificates, reducing downtime risks and manual oversight.
Key Outcomes
- •Increased platform reliability
- •Reduced manual effort
- •Proactive issue detection
AutomationDevOpsPlatform Maintenance
Courses
Solace Certified Agent Mesh Practitioner
A certification path for Solace Agent Mesh, anchored by the Foundations course: the agent development lifecycle, the four components, and multi-agent orchestration.
Key Outcomes
- •Teaches the SAM agent development lifecycle
- •Covers the four components and orchestration
- •Certification-ready and hands-on
Course DesignCertificationSolace Platform
Solace Certified Integration Associate
A certification path for event-driven integration on the Solace platform, anchored by the Event-Driven Integration course: integration patterns, micro-integrations, iPaaS, and unified API management.
Key Outcomes
- •Covers the event-driven integration patterns
- •Micro-integrations, iPaaS, and unified API management
- •Hands-on lab plus a certification exam
Course DesignCertificationIntegrationSolace Platform
Schema Registry Foundations
A hands-on course on schema registries, SERDES, and safe schema evolution with the Solace Schema Registry.
Key Outcomes
- •Concepts through to a hands-on codelab
- •Covers SERDES and safe schema evolution
- •Built in Rise, delivered through Docebo
Course DesignE-LearningSolace Platform
Performance Tuning for DMR
An advanced course on tuning DMR links for throughput and latency to build high-performance event meshes.
Key Outcomes
- •Past DMR basics into performance tuning
- •Link anatomy, RTT and window-size tuning
- •Hands-on tuning scenario
Course DesignE-LearningSolace Platform
Platform & Tooling
Hands-On Course Infrastructure
Custom hosted infrastructure for the SAM Dev Series that lets learners build and run real code against live endpoints and real data, not demo recordings.
Key Outcomes
- •Learners build and run real code against live endpoints
- •Hands-on practice with real data, not recorded demos
- •Self-paced environment each learner works in independently
InfrastructureDevOpsEvent-Driven
LMS Redesign & Custom Dashboards
Redesigned LMS interface with custom-coded landing pages and dashboards to improve user experience and branding.
Key Outcomes
- •Improved navigation
- •Stronger brand presence
- •Enhanced learner satisfaction
LMSUX DesignFrontend Development
Marketing Strategy & Content
Created marketing campaigns/content, video assets, and social media strategies to promote the Solace Academy brand.
Key Outcomes
- •Improved platform engagement
- •Enhanced brand visibility
- •Streamlined communication
MarketingContent StrategyClient Engagement
Topic Hierarchy Explainer Site
Created a simple standalone website to help users understand Solace’s topic hierarchy model.
Key Outcomes
- •Improved user understanding
- •Reduced support questions
- •Reusable internal asset
Web DevelopmentInteractive Education
Skills & Expertise
A comprehensive skill set spanning learning technology, systems integration, and instructional design.
LMS & Platform Management
- •End-to-End Platform Administration & Governance
- •Course Catalog Architecture & Lifecycle Management
- •License & Subscription Lifecycle Management
- •Multi-Channel Learner Outreach: Newsletters, Notifications & Drip Campaigns
- •Platform Branding & Domain Configuration
- •Learner Support, Troubleshooting & Experience Optimization
Systems Integration & Automation
- •Event-Driven Workflow Design & Process Automation
- •REST API & Event-Driven Integration Across Systems
- •Rule-Based Enrollment & User Lifecycle Automation
- •Cross-Platform Data Synchronization & Error Recovery
- •Multi-Environment Setup & Deployment Coordination
- •End-to-End System Testing & Quality Assurance
Instructional Design & Content
- •Modular Course Architecture & Certification Path Design
- •Content Authoring Across Written, Video & Interactive Formats
- •Bridging Technical & Non-Technical Stakeholders on Content Direction
- •Learning Outcome Mapping & Certification Path Architecture
- •Accessible Design & Learner-Centered UX
- •Structured SME Review Workflows & Feedback Integration
Engagement & Strategy
- •Planning & Executing Multi-Channel Marketing Campaigns
- •User Adoption Strategy & Onboarding Optimization
- •End-to-End Certification Program Design & Launch
- •Digital Credentialing & Badge Program Design at Scale
- •Learner Feedback Collection, Analysis & Action Planning
- •Translating Technical Progress Into Stakeholder-Ready Updates
Technical Skills
- •JavaScript
- •TypeScript
- •React/Next.js
- •Node.js
- •HTML/CSS
- •CI/CD Pipelines
- •REST APIs
- •Shell Scripting
- •AI Agent Dev
- •Boomi
- •Postman
- •Docker
Content & Design Tools
- •Illustrator
- •Premiere Pro
- •Articulate 360 (Rise, Review, Storyline)
- •11Labs
- •OBS
- •PowerPoint
Latest Insights
Thoughts on learning technology, platform innovation, and industry trends.
August 18, 2025
4 min read
LMS In 2025: Top Trends Transforming The Future Of Education
The educational landscape is undergoing a revolutionary transformation, fueled by rapid technological advancements. As we approach 2026, Learning Management Systems (LMSs) are positioned to become the backbone of modern education, reshaping how content is delivered, monitored, and interacted with.
September 9, 2025
6 min read
Future of eLearning: 2025 Trends That Actually Matter to L&D Leaders
As we look toward 2026 and beyond, what really matters for L&D leaders is not the volume of new tools, but the value they add—measured by performance, retention, and ROI.
May 9, 2025
8 min read
How agentic AI can drive workforce transformation
EdTech enterprises are creating a skill-oriented economy by promoting targeted learning and facilitating lifelong learning for employees. The integration of agentic AI into existing platforms maximizes career-focused vocational qualifications, as well as workforce learning and development programmes and establishes a new social contract in talent development.
Get in Touch
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Open to Opportunities
I'm always interested in discussing learning technology projects, consulting opportunities, and innovative collaborations.
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